Bangkok Post

System failure


Went to renew my driver’s licence yesterday. Had my paperwork checked and in minutes was given an appointmen­t to return 22 April at 7.30am. Very efficient staff and system.

Went to Immigratio­n the day before yesterday. They ran out of queue tickets but worked out a means of serving the throngs in groups of 30 to 40 people.

But, why couldn’t Immigratio­n start an online or in-person appointmen­t system for those who want to renew visas which is based on their visa expiry date?

Of course, there will be special cases and emergencie­s to deal with ad-hoc. But, the current herd of people system is not really a system.

An advance appointmen­t approach could reduce the turmoil and threat of disease for both staff and clients.


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