NOK AIR SAYS SORRY

Re: “Nok Air’s nosedive”, (PostBag, Oct 7) and “Nok flights games?,” (PostBag, Oct 2).

Firstly, we do apologise for the experience that passengers have received and we are very sorry to hear about it.

Our flight scheduling is made seasonally and is adjusted to better suit the dynamism of the industry and other potential operational constraints.

We strive to operate all flights we schedule as much as possible and cancel only when necessary and at the earliest possibility.

This is in order to allow more time for our passengers to make changes to their travel plans.

During this time, we are experiencing an influx of passenger inquiries due to travel restrictions.

Nok Air is trying to increase its capacity whenever needed to the best extent possible but due to the increasing demand, delays may still occur from time to time.

Alternatively, passengers may contact us through our social media channels.

We do apologise for the inconvenience once again and we appreciate you letting us know.

We would like to assure our passengers that we will continue improving your experience with us. We hope to see you onboard soon.

Bhakin Kowong (Nok Airlines Public Company Limited)