Feedback Evaluation Process

You Tell Us Your Ideas, We Make Them Real

As Turk!sh A!rl!nes, we work w!th m!ght and ma!n to offer all our passengers a un!que exper!ence and make every stage of the travel exclus!ve. The feedbacks we rece!ve from you, our valuable passengers, mot!vate us to perform better. We l!sten to you through d!fferent channels and adapt and !mprove ourselves !n l!ne w!th your op!n!ons. Therefore, we would l!ke you to know that your comments are very valuable for us. If you want to convey your !deas to us, you can f!ll out the feedback form on our webs!te turk!sha!rl!nes.com as well as our mob!le appl!cat!on, contact our call center number 444 0 849 / +90 850 333 0 849, or contact us through our off!c!al Facebook and Tw!tter accounts. Bes!des, you can also share your op!n!ons w!th us by f!ll!ng out the feedback form !n our !n-fl!ght enterta!nment system. As Turk!sh A!rl!nes, our target !s to offer you an answer w!th the opt!mum results w!th!n 7 days. To that end, f!rst of all, we create a record number for each feedback we rece!ve, and share that number w!th you through your e-ma!l address. Then, we rev!ew your feedbacks and collect !nformat!on from all the relevant departments and the relevant serv!ce prov!der f!rms. When our !nvest!gat!on !s concluded, we reach you over your e-ma!l or phone number and g!ve you !nformat!on. If the rev!ew process !s cont!nu!ng, we do not neglect to g!ve you !nformat!on on the matter. As the a!rl!ne that fl!es to the most countr!es !n the world, we are everywhere you want to d!scover. We w!sh you an !nsp!r!ng travel dur!ng wh!ch you w!ll v!s!t d!fferent places and meet d!fferent cultures.