You Tell Us Your Ideas, We Make Them Real
As Turkish Airlines, we work with might and main to offer all our passengers a unique experience and make every stage of the travel exclusive. The feedbacks we receive from you, our valuable passengers, motivate us to perform better. We listen to you through different channels and adapt and improve ourselves in line with your opinions. Therefore, we would like you to know that your comments are very valuable for us. If you want to convey your ideas to us, you can fill out the feedback form on our website turkishairlines.com as well as our mobile application, contact our call center number 444 0 849 / +90 850 333 0 849, or contact us through our official Facebook and Twitter accounts. Besides, you can also share your opinions with us by filling out the feedback form in our in-flight entertainment system. Our targeted reply period is 7 days if you have applied on your own behalf . This period is 14 days if you have provided the feedback on behalf of another passenger you are authorized to represent, due to the transaction processes. We aim to respond 14 days if you have provided the feedback for your travel with the partner airline,due to the investigation processes. To that end, first of all, we create a record number for each feedback we receive, and share that number with you through your e-mail address. Then, we review your feedbacks and collect information from all the relevant departments and the relevant service provider firms. When our investigation is concluded, we reach you over your e-mail or phone number and give you information. If the review process is continuing, we do not neglect to give you information on the matter. As the airline that flies to the most countries in the world, we are everywhere you want to discover. We wish you an inspiring travel during which you will visit different places and meet different cultures.