Touchless tech

In a recent survey conducted by Amadeus, more than four in five travellers said technology would increase their confidence to travel in the next 12 months, so solutions that enhance transparency, clear communication and seamless payments and boarding are the clear winners of 2021. Airlines and airports have already been quick to adopt touchless technology (see pages 28-31 for a regional round-up). Elsewhere, Cathay Pacific offers contactless checkin, biometric gates at boarding and a modified meal service to reduce contact with the crew, while United Airlines has introduced what it says is the first touchless check-in experience of any airline at London Heathrow Airport.