Campaign Middle East

How Twitter shapes public opinion In Saudi Arabia

Saudi focus Hashtag’s Abdullah Alliefan looks at what makes Saudi Twitter users unique, and outlines how to connect with them

- By ABDULLAH IBRAHIM ALLIEFAN, senior social media executive, Hashtag Social Media Agency

Saudis love Twitter. We always hear that. Maybe all the people in the Gulf use Twitter often, but the Saudis have seen a real Twitter revolution, which put them on top of the list of the highest number of Twitter users in the world in 2013. The rise continued until 2015 or 2016, while Snapchat and Instagram also grew in popularity. Twitter is also among the most popular social platforms in the GCC countries, according to Alexa Global Indexes.

So why do Saudis use Twitter? When did it start, and why is Twitter still important to Saudis?

Prior to 2010, Twitter in Saudi Arabia had not gained the momentum it has today. Over the last decade, it has become the preferred social platform for Saudis. This may be due to the advantages of speed, brevity, interactio­n and freedom of expression, compared with traditiona­l media and the rest of social networks. There are those who tweet to express themselves; some browse to follow their interests and others like Twitter because of the volume of interactio­ns and content it offers. In the same context, the economic factor cannot be overlooked,

Twitter is no longer only a means of entertainm­ent in Saudi Arabia, as it is in some other countries. Some tweets raise controvers­y over social issues. Twitter in Saudi Arabia tends to act as a court where the public can discuss and debate a variety of different topics and issues.

The advantages of speed, spread and hashtags are more visible on Twitter compared with Instagram, Facebook or any other social media platform, which makes it ideal for launching campaigns and publishing breaking news, which may explain its popularity. In Saudi Arabia, if any individual has an incident with another individual or a government entity and decides to tweet about it, it can quickly escalate and reach many citizens, which then puts pressure on the responsibl­e party to take action. That’s why all the government­al ministries and authoritie­s have official T witter accounts to engage with citizens.

About 79 per cent of Twitter users confirmed that using it to get news is much easier than other social networks, and that they were able to get a great deal of news after joining Twitter. 40 per cent use it to get breaking news. Twitter is the modern-day newspaper in Saudi Arabia. That’s what led the old traditiona­l local newspapers to have their own Twitter accounts.

Twitter has a set of tools for tweeting, commenting, following and publishing with text, images and as videos, which has created a wide space for expression in Saudi Arabia, resulting in a number of phenomena that exceeded the limits of the ‘personal account’.

Among the most prominent new changes and positive transforma­tions in the Saudi media scene today are: consolidat­ion of the public sphere; prioritisi­ng issues; interactio­n with the next generation; knowing the trends of Saudi public opinion; and government tweets.

Twitter is a great marketing tool for a number of reasons It is free to use for sharing and promoting branded content in seconds, expanding your reach, providing quick customer service and support, and analysing

‘‘Twitter in Saudi Arabia tends to act as a court where the public can discuss and debate a variety of different topics and issues.’’

your competitor­s and their marketing content to see the tactics they use.

Now that we’ve reviewed what makes the platform unique, let’s cover the ways in which you can use Twitter for your business. These tips will help you boost conversion­s, create lasting relationsh­ips with your followers and improve your brand awareness:

1. Choose your words wisely to ensure your bio successful­ly represents your brand and reflects who you are as a company.

2. They’re a great way to increase the visibility of your content beyond your own followers. There are many popular hashtags that most active Twitter users are familiar with. Only use hashtags that are relevant to your content. Also, look at the trending box every day. 3.

4. Engaging with your followers on Twitter is imperative to keep consumers interested in your brand.

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But never buy followers.

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Tweet at the right times of the day.

10.

Use Twitter’s analytics tools and focus on engagement, impression­s and engagement rate.

The weeks-long drama became one of the most popular topics on the internet, with viewership almost equally split among those who watched to be entertaine­d and those who watched out of genuine interest. The real driver of this story, however, was people’s vocal and often misguided opinions that were ubiquitous­ly shared across every possible medium and platform.

Videos of the trial were watched by millions, generating twice, if not more, the amount of parody or remixed footage. Thousands of articles and blogs were written to weigh in on the matter, irrespecti­ve of authors’ lack of credential­s to deal with such a sensitive subject. If anything, this trial was a social experiment and a further consolidat­ion of the internet’s indomitabl­e influence on our mindsets.

The result? Social media algorithms, fulfilling their roles to a T, kept feeding us stories about the trial, creating a cycle of distractio­ns and engagement­s that occupied our minds. This not only produced the most powerful viral sensation in recent history but also shed an even brighter light on people’s need to be part of conversati­ons, whether out of relevance or to generate viewership and interactio­ns.

The Depp v Heard trial is already regarded as a case study on what people are capable of online without the direct involvemen­t of communicat­ors to seed a story. However, on the off chance that such a situation would present itself again, communicat­ion profession­als and strategist­s should be reminded that all they can do is sit back, leave their hubris at the door, and take notes on human psychology in the digital era.

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Use hashtags.
Organise a content-sharing schedule.
Keep track of your analytics.
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