Caterer Middle East - - Feature -

One man has the ul­ti­mate re­spon­si­bil­ity for en­sur­ing that Cap­i­tal Hos­pi­tal­ity’s food is of the high­est qual­ity for each and ev­ery event. And with tens of thou­sands of peo­ple pour­ing through the doors at ADNEC daily for some events, it’s a big un­der­tak­ing.

Eu­gene Cartwright has over­seen func­tions for the Bri­tish royal fam­ily and a host of top dig­ni­taries and celebri­ties, but lit­tle can com­pare with the non-stop pres­sure that Cap­i­tal Hos­pi­tal­ity faces. Lead­ing up to 1,000 staff at events such as IDEX, and cater­ing to a wide va­ri­ety of ever-chang­ing func­tions through­out the year is both chal­leng­ing and re­ward­ing.

“I am com­mit­ted to ser­vice ex­cel­lence and I trans­fer this through men­tor­ing the se­nior team on a reg­u­lar ba­sis,” says Cartwright. “Al­though it is not easy to try and re­mem­ber ev­ery­one’s name, I lead and man­age with an open door pol­icy. In­ter­act­ing with staff gives me a glimpse of their own chal­lenges. Walk­ing through the kitchens some days, es­pe­cially when ma­jor ex­hi­bi­tions are tak­ing place, makes me ap­preci- ate just how lucky I am to have great mo­ti­vated peo­ple.

“Timeous com­mu­ni­ca­tion, tight col­lab­o­ra­tion be­tween the plan­ning and ex­e­cu­tion team, flex­i­bil­ity and agility in de­liv­ery, good lo­gis­tics man­age­ment; all con­tribute to­wards over­com­ing the chal­lenges that come with cater­ing for high pro­file events with tight se­cu­rity and last minute changes, such as IDEX.”

With this year’s For­mula One fast ap­proach­ing, and an­other fan­tas­tic oc­ca­sion ex­pected, Cartwright re­flects on last year’s in­au­gu­ral event for Cap­i­tal Hos­pi­tal­ity.

He says: “Go­ing into F1 last year was a step into the un­known. Our brief go­ing in from the client was to show­case a ‘wow fac­tor’ with in­no­va­tive food pre­sen­ta­tions, live cook­ing, fine din­ing, and an up­mar­ket Fri­day brunch con­cept that some would say could not be done! They chal­lenged us all and took us to places that have made us stronger as a team. Last year’s lessons learned will make for smoother event and we are look­ing for­ward to mak­ing it mem­o­rable.”

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