MAN Truck & Bus Mid­dle East tells buy­ers they are risk­ing their busi­nesses if they buy fake parts

Construction Business News Middle East - - Machinery & Vehicles -

Buy­ing cheaper priced spare parts may seem tempt­ing, par­tic­u­larly when the busi­ness en­vi­ron­ment gets tougher, but you could be putting driv­ers and other road-users in harm’s way. NONOEM parts are not sub­ject to the same rig­or­ous test­ing or sup­ply chain man­age­ment pro­ce­dures of their pricier au­then­tic coun­ter­parts, leav­ing your com­pany prone to in­creased in­ci­dences of faults at best or, in the worst-case sce­nar­ios, at risk of caus­ing costly and po­ten­tially dan­ger­ous ac­ci­dents.

Un­for­tu­nately, the Mid­dle East mar­ket is vul­ner­a­ble to the im­por­ta­tion of fake or counterfeit au­to­mo­tive parts. Re­cent re­search by global black-mar­ket an­a­lyst, Hav­oc­scope, es­ti­mates the value of fake or counterfeit parts in the Mid­dle East to be worth $1bn. Other es­ti­mates sug­gest the lgure could be as high as $2bn. The re­gion is also open to ex­ploita­tion by traders op­er­at­ing in the so-called grey mar­ket.

As the name sug­gests, this is a murkier as­pect of the global trade of auto-parts where seem­ingly au­then­tic parts are dis­trib­uted via non-au­tho­rised deal­ers. The grey mar­ket prom­ises con­sid­er­able dis­counts on parts that can en­ter into the re­gion un­suit­able for the harsh cli­mate and are of­ten poor im­i­ta­tions of the real thing. Use of un­trace­able grey mar­ket parts can also af­fect the fu­ture re­sale value of a ve­hi­cle – a crit­i­cal con­sid­er­a­tion for all meet own­ers.

MAN Truck & Bus Mid­dle East al­ways rec­om­mends that its cus­tomers opt for its own range of MAN Gen­uine Parts.

Franz von Red­witz, man­ag­ing di­rec­tor, MAN Truck & Bus Mid­dle East, says: “Who­ever de­cides on a truck or bus/coach from the MAN brand as­so­ciates max­i­mum ex­pec­ta­tions of Qual­ity, per­for­mance, safety, and longevity with the de­ci­sion. Justi­l­ably, as MAN re­peat­edly oc­cu­pies the top spots in

na­tional re­ports (for ex­am­ple, the TÍ6 re­port for Ger­many) in the cat­e­gory of @low­est per­cent­age of faults’.”

He adds: “The aim of MAN is to pro­vide the ab­so­lute best in Qual­ity when it comes to Gen­uine Parts, as in all other parts of its busi­ness, so that cus­tomers’ ve­hi­cles are not only safe and efl­cient to drive but will re­tain their value. Al­ways of­fer your cus­tomers MAN Gen­uine Parts to en­sure we fulll our prom­ise of Qual­ity and to max­imise the ser­vice life of cus­tomer ve­hi­cles.”

MAN Truck & Bus Mid­dle East ac­knowl­edges that there is no doubt that non-oem parts will cost less com­pared to orig­i­nal parts but, ac­cord­ing to MAN Truck & Bus Mid­dle East’s head of af­ter-sales Dr. Richard Brown, these lower prices can usu­ally only be achieved by cut­ting cor­ners in terms of Qual­ity and safety stan­dards.

“This is be­cause grey mar­ket man­u­fac­tur­ers tend to get MAN Gen­uine Parts du­pli­cated by un­named pro­duc­ers in low-wage coun­tries,” he ex­plains. “In most cases, these pro­duc­ers will not have an in-depth un­der­stand­ing of the specil­ca­tions and re­quire­ments in re­la­tion to the Gen­uine Parts. It is there­fore highly un­likely that parts will have been sub­jected to Qual­ity and en­durance tests, con­sti­tut­ing a safety risk for the ve­hi­cle and driver.

“All these men­tioned checks and ap­provals are not done by af­ter­mar­ket com­pa­nies which try via re­verseengi­neer­ing and use of lower-qual­ity ma­te­ri­als to ap­proach cus­tomers.”

As a glob­ally op­er­at­ing OEM ve­hi­cle pro­ducer, MAN Truck & Bus works ex­clu­sively with recog­nised sup­pli­ers world­wide, who man­u­fac­ture their parts sub­ject to its own de­mand­ing specil­ca­tions. Spare parts only get an MAN item num­ber once they have un­der­gone and suc­cess­fully com­pleted MAN en­durance and lab­o­ra­tory tests. As such, only a MAN gen­uine part can guar­an­tee the per­fect lt, the best Qual­ity, as well as max­i­mum efl­ciency and ser­vice life. For this rea­son, MAN ser­vice and parts-out­lets work ex­clu­sively with MAN Gen­uine Parts.

Dr. Brown re­marks: “With MAN Gen­uine Parts it is not trial and er­ror, OEMS know every part that every ve­hi­cle was con­structed with. MAN pro­vides the cor­rect part lrst time with Qual­ity cus­tomers can trust. All MAN Gen­uine Parts are backed with an in­ter­na­tional spare parts war­ranty, due to the rig­or­ous Qual­ity con­trols MAN Gen­uine Parts are mon­i­tored un­der. Gen­uine Parts are de­signed specil­cally and man­u­fac­tured pre­cisely for speciled ve­hi­cles, this en­sures that the in­stal­la­tion of these parts is sim­pliled and pro­vides conldence of a long ser­vice life.”

Cus­tomers’ to­tal cost of own­er­ship can be con­trolled eas­ier by util­is­ing its ex­ten­sive range of Gen­uine Parts. They know they are re­ceiv­ing ex­cep­tional state-of-the-art Qual­ity cer­tiled safety se­cu­rity of in­vest­ment in ve­hi­cle; driv­ing safety and pur­chas­ing conldence (with man­u­fac­turer’s war­ranty); high re­li­a­bil­ity; and ac­cu­racy of lt.

Dr. Brown con­cludes: “In­deed, each MAN ve­hi­cle is an in­tel­li­gent in­vest­ment which al­ways benelts cus­tomers in the long term. How­ever, it is still pos­si­ble to in­crease the value re­ten­tion and efl­ciency of this in­vest­ment once again. Thanks to the com­pre­hen­sive 2-year MAN Gen­uine Parts and Ser­vice war­ranty (MAN is the only com­pany to of­fer it in the re­gion), down­time can be sig­nil­cantly re­duced, and up­time will be in­creased.”

“MAN pro­vides the cor­rect part first time with qual­ity cus­tomers can trust.” Dr. Richard Brown, MAN Truck & Bus Mid­dle East’s head of af­ter-sales

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