Facilities Management Middle East - - 2016 TOP SUPPLIERS - Eashak Ali Di­rec­tor

Tell us about a launch you are look­ing for­ward to for 2019?

We are set to launch Smart FM Bot, an in­tel­li­gent and in­no­va­tive Fa­cil­i­ties Man­age­ment Bot which will re­spond to voice com­mands. We have al­ready tested in­house and the Smart Bot is trained to re­spond to ap­prox. 30 com­mands ini­tially and we will be in­creas­ing it to 125 by mid of 2019. Also there will be a ma­jor up­grade to the cur­rent SMART FM range of prod­ucts and it will be com­pat­i­ble with Power BI re­port­ing tool.

Some of the chal­lenges in 2018, and your per­cep­tion of the mar­ket for 2019?

2018 was promis­ing as ex­pected in terms of new busi­ness or­ders and the most chal­leng­ing part was to launch and roll­out our new prod­uct “SMART FM b2c prod­uct”. We suc­cess­fully im­ple­mented in Mus­cat, Oman. 2019 looks su­per promis­ing with op­por­tu­ni­ties. the prospects in the UAE mar­ket in par­tic­u­lar is very high. Also we fore­see AI play­ing im­por­tant role in CAFM sys­tems. the launch of SMART FM bot will be the first step of in­tro­duc­ing AI in CAFM sys­tems.

Tell us about your ex­pan­sion plans, growth and fi­nan­cial per­for­mance?

We have re­cently added “soft­ware de­vel­op­ment” in our of­fer­ings. This will al­low us to ex­pand our busi­ness to Non FM sec­tor which will be our sec­ondary fo­cus in 2019. We will be end­ing this fi­nan­cial year with a 20% growth.

Tell us a bit about your com­pany?

We are a team of tech­nol­ogy geeks with the vi­sion and knowl­edge of tech­nol­ogy to rev­o­lu­tion­ize the in­dus­try. We are in the UAE since 2007 with a com­mit­ment to pro­vide ex­cep­tional ser­vice to the FM In­dus­try.

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