Facilities Management Middle East
Emrill launches TechCompanion app to optimise service delivery and increase efficiency
Accessible via iOS and Android devices, Emrill’s app provides technicians with an all-inone, multipurpose guidance toolkit with multilanguage capabilities
APP Integrated FM services provider, Emrill, has expanded the use of technology to enhance service delivery with the launch of its TechCompanion app. The app, which is currently being utilised by over 2,000 technicians, engineers and supervisors across multiple sites and shifts, empowers Emrill’s employees to access and utilise data and information to drive efficiencies across the company’s contracts and support success for its clients’ projects and communities.
In 2020, Emrill launched What’s Next Engineering, an initiative led by innovation and implementing new ideas, which the company encourages through its ongoing continuous improvement workshops. Emrill’s TechCompanion app was developed under the umbrella of this initiative, in line with the company’s aim to be future-ready through harnessing new technology to redefine service delivery.
Accessible via iOS and Android mobile devices, Emrill’s TechCompanion app provides technicians with an all-in-one, multipurpose guidance, training and maintenance toolkit with multilanguage capabilities. It provides a centralised solution and single point of contact for each vendor, as well as an escalation matrix and database of contacts for each asset. To guide technicians, all information related to assets, including service and technical manuals, is available on the app and can be accessed while employees are onsite via an easy-to-navigate up-to-date documentation and catalogues library.
Additionally, Emrill’s TechCompanion app functions as an education and development tool, providing technicians access to online courses and training. Reducing the need for direct staff training, in addition to decreasing the need for specialist subcontractor involvement for troubleshooting, has enabled Emrill to offer competitive pricing to clients, which has been especially important during the pandemic when budget constraints have been a significant factor.
It has been designed with an easy-to-use administrative panel, enabling technicians and supervisors to manage the application on-the-go.