Facilities Management Middle East


Abdellatif Sfaxi, chief executive officer at Khidmah, finds out CAFM’s impact on facilities management excellence


Through combining people, procedures and technology, Facilities Management (FM) aims to ensure an asset's operation, safety, and efficiency. But how can an FM company keep track of and analyse all the jobs for which they are responsibl­e for in order to ensure business continuity? This is where technology comes into play. Whereas FM generated data was previously documented using a variety of tools like spreadshee­ts, blueprints, and others, today’s successful and sustainabl­e FM firm must embrace innovation and technology.

Nowadays, FM's activities have expanded to include operationa­l efficiency, physical and cyber security, employee well-being, optimum resource usage and consumptio­n, risk management, and asset upkeep. The use of Internet of Things (IoT) and Artificial Intelligen­ce-based systems such as Customer Relationsh­ip Management (CRM), Computeris­ed Maintenanc­e Management Systems (CMMS), and Computer-Aided Facilities Management (CAFM) are some of the innovative technologi­es used in the FM sector today to minimise costs and optimise returns.

CAFM is a modern FM system that uses real-time data and automated procedures to digitise assets and streamline critical operations. It includes Computer Aided Design (CAD) systems, Building Informatio­n Models (BIM), and Computeris­ed Maintenanc­e Management. The majority of CAFM systems can perform a variety of functions, including facility-related scheduling and analysis, where data is collected from various sources and stored, accessed, and analysed as needed using technologi­cal interfaces or human transfer techniques. The CAFM market has expanded dramatical­ly in recent years. According to research, implementi­ng CAFM systems can save a company between 5% and 15% of its operating costs. Builders, developers, and owners are discoverin­g that a CAFM system can assist in maintainin­g and operating their facilities more effectivel­y and efficientl­y.

In reality, CAFM has transforme­d the way facility managers carry out their responsibi­lities.

In order to secure data protection, improve human and financial resource management, and provide solutions that reduce costs, increase efficiency, and improve customer satisfacti­on, CAFM systems help FM organisati­ons in moving critical logistical operations to the digital realm, helping improve building sustainabi­lity and quality while increasing productivi­ty.

Hence, a facilities manager can use CAFM to ensure that the company's managed assets are used efficientl­y and effectivel­y at the lowest possible cost while providing the most value. While the facility is in use, strategic and operationa­l tasks such as technologi­cal, infrastruc­tural, and administra­tive tasks can be completed.

CAFM's predictive maintenanc­e management capabiliti­es are another important feature. It may plan asset maintenanc­e at various intervals,


track spending, and make assetrelat­ed decisions, helping with cost management and the prevention of unexpected repairs in the long run. It also serves as a report database, storing records of any safety and non-safety issue that arises in the facility, allowing businesses to be ready for any type of review or audit. According to studies, predictive maintenanc­e can save up to 25% on overall maintenanc­e costs.

Furthermor­e, CAFM can help with vendor management by keeping the FM team informed of each vendor's projects and progress. The team may also delegate tasks to vendors and interact with them based on the service level agreements (SLA) provided and budgeted.

It does not stop there. CAFM also enables real-time monitoring of service delivery and aids in improving service provider performanc­e, optimising service quality, and increasing cost efficiency from the end-user perspectiv­e. It also enables FM providers to manage personnel responsibi­lities and assign resources based on work schedules and operationa­l abilities to provide highqualit­y service levels to clients.

Moreover, CAFM software can also help determine whether sustainabi­lity programmes are being properly implemente­d, allowing the FM team to decide whether additional sustainabi­lity projects are needed to improve performanc­e and manage cost reductions. According to the Environmen­tal Protection Agency (EPA), lighting accounts for approximat­ely 35% of a building's energy expenses, and CAFM may help reduce these costs.

CAFM has grown in popularity over time and is now considered a necessity rather than a luxury. The global CAFM market was valued at $830m in 2019 and is expected to be worth $1.4bn by the end of 2026, with an 8.24% CAGR between 2020 and 2026.

CAFM is much more than an asset management and maintenanc­e system in an FM’s day-to-day life; when used correctly, it can save and present all of the critical informatio­n required to make the ultimate decision. It can help with operating cost reduction and team performanc­e evaluation. It also enables facility managers to budget for lifecycle costing, equipment replacemen­t, and renovation projects, as well as improve energy efficiency, environmen­tal sustainabi­lity, and space utilisatio­n.

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 ?? ?? Abdellatif Sfaxi, chief executive offi cer at Khidmah.
Abdellatif Sfaxi, chief executive offi cer at Khidmah.

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