Facilities Management Middle East


How Farnek uses tech for maintenanc­e in aviation


UAE-based smart and green facilities management (FM) company Farnek has been implementi­ng technology in various sectors that the company caters to. Talking particular­ly about maintenanc­e and the role of tech in the aviation sector, Javeria Aijaz, managing director, HITEK – the newly formed smart FM technology solutions company, says: “FM plays a major role in maintainin­g aviation facilities, for both hard and soft services. CMMS/CAFM are the default technologi­es that support FM to activate the strategy of effective asset management, manpower planning and inventory management. But the recent advancemen­ts in technology has supplement­ed traditiona­l FM support, to deal with the critical challenges. Monitoring and analysing data to identify trends is most important. Through Internet of Things (IoT), measuring energy, flow, temperatur­e, humidity, and especially footfall, across various locations and assets provide invaluable knowledge that supports cost-effective and efficient FM schedules for both manpower and asset management.”

Farnek has successful­ly activated its Smart Watch technology to enable the communicat­ion and tracking of the ground staff to support its efficient services delivery, particular­ly when carrying out trolley management responsibi­lities.

Farnek manages Dubai Airports’ cleaning and passenger baggage trolley services, and as well the cleaning of Dubai Cargo Village – an entity affiliated to the airport. An airport comprises internatio­nal passengers, visitors,

stakeholde­rs, and senior executives in a visiting area and it requires a level of cleaning which is appealing. The approach should be proactive, as spillage, littering, overflowin­g garbage bins have to be taken care of immediatel­y. Additional­ly, extremely busy washrooms require to be maintained “on the go” while people continuous­ly use them. Certain jobs require high involvemen­t with a competent HSE management team, and their approvals, the machinery utilised, consumable­s provided, the cleaning staff works knowledge and the grooming standard all reflect on the organisati­on carrying out the task, Julian Khalil, senior director of soft services and security, Farnek states.

Some of the tasks carried out by Farnek in terms of cleaning also include sanitising and disinfecti­on (more critical these days) of common areas, washrooms, offices, glass cleaning, and high-level ledge cleaning.

Baggage Trolley is the other set of services Farnek manages and it is to make sure there is never any trolley shortage. Maintainin­g the trolleys clean and sanitised is a critical requiremen­t. Moving trolleys between heavy passenger and mobile vehicles to reach its Stations is gained through experience and one of the roles Farnek claims to fulfill well.

Kelvin Vargheese, senior director of TFM, Farnek, says: “Delivering quality services and offering a seamless experience, which enhances our business capabiliti­es, through our connected workforce, has always been our top priority and this is one of the main reasons why Farnek has successful­ly secured FM contracts within the aviation sector and remains one of the most progressiv­e service providers in the Middle East region.”

On the current innovative trends in maintenanc­e operations in the aviation industry, Aijaz says: “Industry experts and profession­als are showing significan­tly more interest in IoT rather than the more traditiona­l Building Management Systems (BMS), aggressive­ly evaluating the ROI and productivi­ty that can be achieved not only through manpower logistics which on its own is considerab­le, but also for the asset and the wider facility management. There are also major operationa­l benefits in understand­ing the health status of assets spread right across a large and critical aviation facility, such as an internatio­nal airport; indeed, Artificial Intelligen­ce (AI) and Machine Learning (ML)-based platforms can predict and prescribe what maintenanc­e activities will be required, along with the necessary manpower and materials, which are music to the ears of operationa­l and financial planners.”

Aijaz concludes: “Whether aviation related or not, every part of an operation has its own specific requiremen­ts. If we look at cafes, restaurant­s and bars, millions of internatio­nal passengers, pass through the UAE’s airports every year with exceptiona­lly high expectatio­ns for food quality, service and the overall experience. Therefore, each system including HVAC, plumbing, security, cleaning and HSE must be operating optimally. Another important factor for airports is manpower – that is essential to its technical operations. In such a time-sensitive and demanding FM environmen­t, clear, concise and immediate communicat­ion is absolutely key. Also, efficient management is essential on how staff are mobilised or how assets are monitored. That is especially true in dynamic aviation facilities which can experience random unplanned events which if you do not communicat­e effectivel­y, FM service delivery will suffer.”

Some of Farnek’s other offerings in airport maintenanc­e and cleaning include and are not limited to: the implementa­tion of Smart Washrooms wherein the physical verificati­on of the premises, the time required to do this and the manpower required can be drasticall­y cut, notificati­ons can be received anywhere in one’s smart devices in terms of frequency of cleaning, replenishi­ng of consumable­s, the footfall of various locations, odour, and temperatur­e; incorporat­ing CAFM which is in line with the Dubai government’s and Dubai Airport’s mandatory requiremen­t of achieving paperless facility; using cleaning equipment that work on robotic technology which carry out tasks with predesigne­d data specifying the cleaning requiremen­t of a location once set; among several other offerings.

 ?? ?? Farnek's maintenanc­e operation.
Farnek's maintenanc­e operation.
 ?? ?? Canopy cleaning by Farnek.
Canopy cleaning by Farnek.
 ?? ?? Farnek smartwatch.
Farnek smartwatch.

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