Facilities Management Middle East

INK Hotel signs contract with HITEK to use its hospitalit­y app Flexi- Guest

The hotel app can also send automated electronic updates and alerts to the guest


Dubai-based INK Hotel has signed an agreement with HITEK, part of UAE-based smart and green facilities management (FM) group Farnek, to use its hospitalit­y app, Flexi- Guest, which will digitalise the hotel’s guest journey from the initial reservatio­n through to check out. The app, which was developed in-house by HITEK, will interface with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccinatio­n certificat­es, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registrati­on documents, e-invoices and e-receipts, all in one convenient space.

“One major factor for adopting FlexiGuest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio. Flexi- Guest supports our key strategic operationa­l objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests,” said Judit Toth, general manager of the INK Hotel.

INK is a dynamic, tech-led, brand developed by Vivere Hospitalit­y, a Dubai-based hospitalit­y management company and is aimed at the tech-savvy Millennial­s and Zoomers. Opened earlier this year and located in the Al Jaddaf waterfront community, the INK Hotel is a boutique property consisting of 63 rooms, one restaurant, Bistro by INK, a coffee bar - INKSPRESSO as well as a rooftop swimming pool and pop-up gym. HITEK successful­ly completed a sixmonth pilot of the app, at the Expo Village, managing the reservatio­n services, concierge, front office services and housekeepi­ng, for the 2,273 apartments, located at Expo 2022.

“The app can estimate the carbon emissions generated by any guest during their stay and provide a cost should the guest wish to offset their carbon footprint,” commented Javeria Aijaz, managing director of HITEK.

 ?? ?? L to R: Judit Toth and Javeria Aijaz.
L to R: Judit Toth and Javeria Aijaz.

Newspapers in English

Newspapers from United Arab Emirates