Facilities Management Middle East
INK Hotel signs contract with HITEK to use its hospitality app Flexi- Guest
The hotel app can also send automated electronic updates and alerts to the guest
Dubai-based INK Hotel has signed an agreement with HITEK, part of UAE-based smart and green facilities management (FM) group Farnek, to use its hospitality app, Flexi- Guest, which will digitalise the hotel’s guest journey from the initial reservation through to check out. The app, which was developed in-house by HITEK, will interface with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space.
“One major factor for adopting FlexiGuest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio. Flexi- Guest supports our key strategic operational objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests,” said Judit Toth, general manager of the INK Hotel.
INK is a dynamic, tech-led, brand developed by Vivere Hospitality, a Dubai-based hospitality management company and is aimed at the tech-savvy Millennials and Zoomers. Opened earlier this year and located in the Al Jaddaf waterfront community, the INK Hotel is a boutique property consisting of 63 rooms, one restaurant, Bistro by INK, a coffee bar - INKSPRESSO as well as a rooftop swimming pool and pop-up gym. HITEK successfully completed a sixmonth pilot of the app, at the Expo Village, managing the reservation services, concierge, front office services and housekeeping, for the 2,273 apartments, located at Expo 2022.
“The app can estimate the carbon emissions generated by any guest during their stay and provide a cost should the guest wish to offset their carbon footprint,” commented Javeria Aijaz, managing director of HITEK.