Dukhan Bank Paves The Way To A Digitally Powered Banking Sector In Qatar

In the race towards a digitally powered economy, Dukhan Bank is leading the way in shaping the future of the banking industry.

Through cutting-edge technology, innovative services, and advanced technological infrastructure, Dukhan Bank has introduced a slew of products and services within the last year alone to cater to the increasingly digital needs of its customers and the wider economy.

Dukhan Pay (D-Pay) platform

One of the most transformative products in Dukhan Bank’s digitalized portfolio is contactless payment platform, Dukhan Pay (D-Pay). D-Pay enables individual and corporate customers to conduct all their transactions online easily and securely by integrating with payment services like Apple Pay, Fitbit Pay, and Garmin Pay. Under the same platform, the bank has also released wristbands fitted with smart chips that facilitate contactless payment across a variety of merchants by connecting with Dukhan Bank’s credit and debit cards.

Interactive, multi-channel virtual assistant, “Rashid”

With an aim to improve customer convenience and offer a seamless banking experience, Dukhan Bank has launched its interactive, multi-channel virtual assistant, Rashid, on its website, mobile application, and on Whatsapp. Rashid is powered by artificial intelligence, cloud technology, natural language processing (NLP), and machine learning to offer fast solutions and quick responses to customer enquiries in both Arabic and English. From answering questions on exchange rates to locating nearby branches and providing details on products and services, Rashid can process multiple tasks and complex questions to assist customers 24/7 in a friendly and personalized way.

Many other services are still to come the customers’ way through Rashid in 2022, including fund transfers, activation or blocking of cards, spend analysis, credit card and utility bill payments, and tailored recommendations for clients, amongst others.

Award-winning mobile application: Dukhan Mobile

Following the fast pace of Dukhan Bank’s digital transformation, there has been a vast expansion in the bank’s products and services, tying state-of-the-art technology with its portfolio offerings. The bank’s mobile application, which was awarded ‘Most User-Friendly Mobile Banking Application’ at the International Finance Awards, brings an array of features to the palms of its users.

The mobile application allows

customers to open accounts, manage their cards and finances, and make e-payments wherever they are. Dukhan Mobile also enables customers to accrue points with Dukhan Bank’s loyalty program, DAwards, make Direct-to-Account transfers with Western Union, use cardless cash withdrawal services, and instantly open foreign currency accounts. Customers can also open Shariah-compliant fixeddeposit ‘Wadiati’ accounts through the Term Deposit/Time Deposit feature directly on the mobile application, without having to visit any branches. Moreover, customers can view their wealth management account through the mobile application, a service that aims to promote customers’ short-term and long-term financial goals through a wide range of Shari’ah-compliant investment solutions.

Dukhan Bank is also the first to launch online brokerage services through a partnership with Qatar’s premier brokerage company, The Group, on its mobile application. New card controls on the Dukhan Bank mobile application allow customers to control transactions and assign limits on card usage. Customers can activate or deactivate a card when it may be lost, misplaced, or stolen; activate international payments to prevent fraud outside of a normal location; set an in-store limit to stay on budget; enable ATM withdrawal; and permit online usage.

In addition, Dukhan Bank has introduced Qatar Mobile Payment (QMP) under the D-Pay platform on its mobile application. This easy, fast, and convenient payment method allows customers to use their mobile number to make e-payments to others’ digital wallets in line with Qatar Central Bank’s Qatar Mobile Payment System. Furthermore, customers can activate Apple Pay, chat with Rashid, set-up standing orders, apply for finance, issue and replace credit cards, view and share IBAN, pay bills, and manage kids’ accounts with the convenience of the mobile application.

Corporate digital banking services

As part of its corporate digital banking services, Dukhan Bank has launched its new Corporate Banking Digital Platform. The Corporate Digital Banking services run on a dedicated mobile application and website, offering a range of features that are suited for businesses. The service allows corporate administrators to manage users, handle multiple levels of approvals, download transactions, and view account statements. Moreover, they enable corporate customers to carry out fund transfers from their own accounts and conduct intrabank third party transfers, as well as domestic and international transfers, with a seamless transition between the web and the mobile application.

The Corporate Banking Digital Platform also lets users access multiple group companies, conduct batch transfers and bulk uploads, and make utility bill payments. The application is highly secure with two-factor authentication that requires static and dynamic password options as well as biometric authentication, such as fingerprint or face ID. Transaction workflows are protected with up to nine levels of authorization to accommodate the most complex corporate mandate requirements.

Contactless cards, POS, and e-payment gateway solutions

The past year has seen an acceleration in the roll-out of contactless payment options. Dukhan Bank’s new contactless credit and debit cards allow contactless credit withdrawal and payment services at the bank’s ATMs. The bank also launched countertop and portable POS terminals last year that allow companies and merchants across Qatar to accept payments from credit and debit cards using the most advanced contactless payment features linked with the D-Pay payment platform. The service has allowed companies and merchants to adopt multi-channel payment solutions to accomplish their business objectives, simplify their work, achieve more sales, and implement reward programs faster and more accurately.

In parallel to this, Dukhan Bank launched its e-payment gateway service as part of its enhanced digital corporate services. The gateway, powered by MasterCard Payment Gateway Services (MPGS), offers fast, simple, and secure payments for businesses that want to transform their capabilities online with a fully integrated end-to-end e-commerce payment solution.

In Qatar, a new digital banking era has begun, and Dukhan Bank remains at its forefront, always striving to offer customers stateof-the-art solutions that make banking easy, convenient, and secure, wherever they are.