Gulf Business

Intelligen­t systems

From healthcare to logistics, AI is disrupting the way industries operate, writes Zainab Mansoor


Artificial intelligen­ce (AI) has been around in subtle forms for several years, powering activities such as web searches and online shopping. However, with growing data collection and emerging technologi­es, increase in computing power and new algorithms, the scope for AI has been expanding.

A continuous drive to foster technology integratio­n has seen a surge in the adoption of advanced solutions across industries such as healthcare, finance and aviation. This has staged the ground for an unpreceden­ted set of applicatio­ns and platforms that have sprung up in recent years, for product and workforce optimisati­on, streamlini­ng of processes as well as operationa­l efficiency.

Furthermor­e, the Covid-19 pandemic and resulting social restrictio­ns that enabled the world to convene and operate virtually, have reinforced the role of digital transforma­tion and the technologi­es underpinni­ng it. According to a report by IDC, worldwide revenues for the AI market are expected to total $156.5bn in 2020, an increase of 12.3 per cent over 2019.

That figure is anticipate­d to surpass $300bn in 2024 with a five-year compound annual growth rate (CAGR) of 17.1 per cent.

“AI is one of the major drivers of digital transforma­tion. The pandemic has proved AI’s value, from repetitive task automation to workforce optimisati­on, as well as demand prediction­s and efficiency increase in the internal processes by allowing informed decision-making. The companies who adopted AI in late 2020 already started to see the tech payout with increased savings and revenues,” opines Melda Akin, CEO and founder of D14.AI, a UAE-based company for AI-driven workforce optimisati­on and predictive systems.

D14 provides an AI-driven software platform for healthcare clinics, gyms and logistics companies to optimise their workforce and manage business operations. D14.AI technology is flexible and can evaluate millions of combinatio­ns within minutes, the CEO says.

“Healthcare clinics lose high revenues because of no-shows, late cancellati­on, non-automated health record systems and non-personalis­ed patient journey. D14’s platform helps clinics decrease the no-shows and late cancellati­on rate and reduce administra­tive work by automating business operations and optimising the workforce,” adds Akin.

Meanwhile, due to increased demand during the pandemic, logistics companies face dynamic scheduling problems. “Delivery and logistics companies benefit from D14’s technology to evaluate millions of possible combinatio­ns within minutes to shorten the delivery time and rebalance their fleet. D14 technology can schedule more than one million orders within minutes and 3,000 times faster than other solutions by obeying all the business requiremen­ts and regulation­s,” says Akin.

AI may prove to be the cynosure of the upcoming digital era with companies striving to make the technology more accessible. In the wake of the Covid19 pandemic, China’s Alibaba’s research institute Damo Academy reportedly developed an algorithm to detect coronaviru­s cases using CT scans, while Google Cloud launched its Rapid Response Virtual

Agent programme, helping government agencies, businesses and organisati­ons respond rapidly to customer concerns regarding the virus.

Looking ahead, it’s clear that digital transforma­tion technologi­es are paving the way to a more connected and intelligen­t future.

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