Mark Ackerman

Area VP - Middle East and Africa, ServiceNow

In May this year, ServiceNow, which specialises in workflow management, set up a new office in Dubai Internet City. The launch of the new office is aimed at leveraging the digital transformation trend that is gaining ground in the region, according to Mark Ackerman, who sees 2021 as a ‘pivotal time for the region’. Having joined ServiceNow in 2015, Ackerman is responsible for the company’s expansion as well as the development of a strong regional customer base. Under his leadership, the company has supported the digital transformation goals for several regional government entities and enterprises, particularly in the banking, financial services, insurance, energy, utilities, healthcare and telecoms sectors.