Out of the blue
We would like to take this opportunity to thank Gulf News and the customer for providing us with feedback and regret the inconvenience caused.
We thank Gulf News for its continuous support and valued efforts.
Mr Gupta responds:
Thank you for your help, Gulf News. I got the charges reversed to my account. This would have been impossible without your help. Thank you Gulf News for solving problems related to credit cards.
I too have a problem. Six years ago I got a credit card from Abu Dhabi Commercial Bank (ADCB) and more than four years ago I cancelled it over the telephone through one of their representatives.
At that time, my card had Dh23 in plus, and after four years they started sending me text messages saying that I have to pay more than Dh6,000, which is due on such and such date. I have been calling them, but there has been no reply. Please advise me what to do as I have not had a card for more than four years and I have not made any transactions. How can they do this to me?
The management sponds:
of ADCB
re-
Please be advised that our customers are important to us and to enable problem solving for them, we have devoted a Service Quality Unit that handles all customers’ issues and complaints. Our customers are free to contact us on the Toll Free number at 800 2030; or call collect +97126210090 from outside UAE; or they can visit our website (www.adcb.com) from where they will be able to log their complaints, commendation or suggestions.
Please advise readers/complainants to contact us through these available channels.
Please note that the issue has been investigated and resolved. The customer has been contacted and informed of our feedback and the case is now closed.
Mr Seddiqi responds:
I really appreciate Gulf News’ fast response over my issue, which was eventually solved.
I again would like to congratulate Gulf News for their great service towards customers.
Editor’s note: If you have similar consumer complaints and wish to raise them with the newspaper, write to us via email at readers@gulfnews.com