Reader’s issue addressed by bank

Reader seeks compensation for mistaken charges on his credit card

and monthly membership fees charged to me. It is late for two months now, so it would equate to Dh820 ( Dh410 x two months).

5) Employ staff who are fluent in English and know how all banking transactions work.

Further, on May 23, an amount of Dh410 was reversed towards wrong late payment fees charged and wrong monthly membership fees charged. However, no compensation was paid by the bank for the errors.

From Mr Sydney Dias

Themanagement of Emirates Islamic Bank responds:

Thank you for bringing Mr Dias’s concerns to our attention. On behalf of Emirates Islamic, I would like to inform you that the bank has been in touch with the customer and the matter has been resolved to the mutual satisfaction of both the customer and the bank.

The charges were mistakenly billed to the customer’s card as the result of a technical issue at the bank. However, once identified, the technical issue was rectified and the charges were reversed.

Emirates Islamic is a customercentric organisation truly committed to providing our customers with the very best customer service. We regret the inconvenience faced by our valued customer Mr Dias, and would like to assure him that appropriate measures have been taken to ensure that this will not happen again.

Mr Dias responds:

Thank you verymuch forhelpingme sort out the issue with EIB quickly. Thank you for all the good work, which the newspaper has been doing for their readers, by helping them resolve their issues in a prompt manner.

( Process initiation: July 16. Response from organisation: July 30. Reader confirmation: July 30.)