Galaxy Note 7 replacement starts in UAE

85% of customers want replacement of phone, not another device or refund

Samsung has started to replace the recalled devices by exchanging it for a Galaxy S7 Edge or a refund of the full amount |

The new Samsung Note7 box will have ‘S’ sign and the battery charging colour on the status bar will be green instead of the usual white.

Charging capacity

“Some people refused to return their recalled Samsung Galaxy Note7, so the company has limited the charging capacity to 60 per cent to force the users to exchange the device. Around 85 per cent of the customers want a replacement Note7 and only 15 per cent opted for another device or refund,” the source said.

Strategy Analytics said the Korean company may sell fewer than 10 million Note7s this year compared with its previous estimate of 14 million globally. The combined cost of the recall would erase $5 billion off its smartphone revenue this year and cut smartphone profit margin by 1.5 per cent.

Ian Fogg, head of mobile analysis at IHS Technology, told Gulf News that the impact of the Samsung Note7 recall depends on how quickly Samsung can fix the problem and move on.

“The competitor smartphone makers who stand to benefit the most will be Samsung’s nearest rivals in the premium segment — Apple in particular, and Huawei across Europe and most regions. Therefore, the main companies to benefit will be Huawei and Apple,” he said.