Leadership diversity breeds less resentment

Staff are less likely to perceive bias when top brass comes from varied demographics

As part of an effort to stamp out prejudice at work — and its legal consequences — companies have invested lots of time and money training managers to be more sensitive, less biased and more culturally aware.

There might be a better way. A new survey from the Centre for Talent Innovation suggests that employees are less likely to perceive bias when top jobs are held by people from varied demographic backgrounds. In the same way, employees who had sponsors — people who make you visible to leaders in the company — were 90 per cent less likely to perceive bias in the actions of their employers.

In a survey of 3,570 professionals between the ages of 21 and 65, researchers asked workers how they think their bosses perceive them and how they judge their own potential. Across categories, people of colour, people with disabilities, and people born outside the US were more likely to perceive prejudice from their superiors. Workers who perceived that bias were less likely to get a raise, get expanded responsibility, or get a promotion. They were also more likely to criticise their employer on social media and less likely to refer friends or to say they feel proud of where they work.

The ubiquity of social media changes the stakes for companies, Ripa Rashid, co-author of the study, said in an interview. “Employees had far fewer avenues or channels. Companies now have much less control of their brand among their employees than they once did.”

That’s undeniably frustrating to employers and managers. While there are plenty of incidents of illegal discrimination and a backlog of complaints at the EEOC to prove it, there are also more minor slights that can boil over if employees think there’s prejudice at work.

As a way to guard against a general perception of potential barriers based on race, gender and sexual orientation, researchers recommended companies prioritise diversity in leadership, as well as employee sponsorship programmes.