Over 80% of its services are online now

MARKING OCTOBER 26 AS A DAY WITHOUT SERVICE CENTRES IS ANOTHER ACCELERATOR IN MAKING DUBAI THE HAPPIEST AND SMARTEST CITY IN THE WORLD

he vision of Smart Dubai Government (SDG) stems from a simple truth but one with immeasurable worth — the need to harness technology in order to create a happy, dynamic, highly productive society. Dubai strives to demonstrate, with commendable efficiency, the fact that technology is not the end; in fact, it is the means to achieving objectives centred on making individuals, society and the country achieve their maximum potential.

The pace and passion of Dubai smart government’s continual transformation

Having pioneered e-services since 2001, Dubai Municipality introduced the concept of “zero visit” to the municipality centres way back in 2010.

The civic body has a record of moving over 80 per cent of its services to smart platforms.

Most DM transactions can be done online as is a ‘lead by example’ endeavour for countries aspiring for similar goals.

To further galvanise the synergy between residents and smart government services, October 26 will see the observance of ‘A Day Without Service Centres’. Customer service centres will dedicate their efforts on October 26 to spread awareness among customers about the importance of switching to smart channels.

Ahead of October 26, speaks to residents on their engagement with Dubai smart government services and how it is enabling them to experience a happier, enhanced lifestyle. well as with mobile apps. Millions of etransactions are conducted through the municipality’s portal, www.dm.gov.ae, and other applications every year. Earlier, Dubai Municipality centres have stopped accepting cash and cheques from September 4. Customers can pay for services in cash only through Al Ansari Exchange branches. Otherwise, customers must use e-Dirham and e-pay through DM’s website and mPay application of Dubai government.