Facilitating meaningful interactions with patients

The Dubai Health Authority’s (DHA) variety of technology platforms including robotics, telemedicine, smart Health Information Systems and smart phone-based apps are all in keeping with the vision of Dubai Health Agenda 2021.

Amany Al Jasmi, director of IT at DHA, who has been the architect of the smart revolution,

Salama:

Unified Electronic Medical Record (EMR) System launched in April 2017 and to be completed by next month. The patient uploads Emirates ID and health insurance and takes appointments with doctors, has his medical records electronically stored and transferred to doctors.

A smart system to cut back the time required to fill up forms for mandatory blood tests for visa renewal.

Salem:

Patient gets information in under 1 minute. Medical Complaint Portal:

www://mc.dha.gov. ae launched in December 2016. The resident can register his medical complaint against a doctor/ department/hospital.

Reduces time taken to lodge complaint from 3 days to 30 minutes. Smart Pharmacy:

Robotics-based pharmacy in Dubai and Rashid Hospitals.

Telemedicine robot launched in remote DHA hospitals such as Hatta enabling the patient to be able to seek consultation from specialists in the city.

Robodoc:

told Gulf News: “Customer expectations are rapidly increasing and becoming more fluid across the industries and sectors including health care.

“Patients are expecting the same individualised and meaningful digital interactions from health care providers as they are from banks and retailers.

“DHA’s smart services and health apps enable patients and citizens to proactively manage their health and wellness and have more meaningful interactions with their health-care providers.”

Sehaty:

records.

Dubai Doctors:

Enables a patient to locate and arrange medical appointments (iOS and Android).

Free app for pregnant women with information from preconception until the baby is two years of age. Users will be able to reschedule or cancel a doctor’s appointment, have access to videos and articles on best practices during different stages of pregnancy, register emergency numbers of relatives/family, call ambulance in an emergency, among other features.

Diabetes management app. Gives them access to an emergency tab they can press to alert two registered family members as well as 999.

New blood donation app launched a fortnight ago brings blood donors and recipients closer. The donor registers through the app without the need to stand in queues at the Dubai Blood Donation Centre.

Tifli: Hayati: Dammi:

Smart services Smart phone apps

Helps patients access their medical