Residents enjoy using smart government services

Ayman Abdullah, Syrian

“We had a client whose visa got refused in the system and I had to come here. They sorted the problem for me. At our company, we use smart services offered by the GDRFA and other government entities daily. Some things still do require visits to the centre.”

Obaid Seyed, Indian

“I was aware the GDRFA centre was closed today, but I came to make a payment for an immigration card as this is an at-counter service. I complete all service transactions online.”

Amro Masoud, Egyptian

“I have always relied on doing transactions online. I came to drop off some documents. I think eventually, we will witness a 100 per cent move to smart channels.”

Rabiah Badawi, Lebanese

“I came here for information on getting a Dewa connection for my villa. They can even do [no customer service centre day] once a month to push people to adapt.”

Balasubramani, Indian

“The whole process was easy because it could be done online but I didn’t have all the documents with me. Had I brought [them], I would have completed my transaction quickly.”

Mohammad Yousuf, Emirati

“I don’t know anything about the Internet and online services. I visit government departments to follow up on transactions. I prefer doing it this way. Maybe it is good for the new generations.”

Adil Rajad, Moroccan

“I came here to deposit my security cheque. I didn’t know that today is No Service Centre Day. I agree that it’s better to do transactions online.”

Talat Mahmood Butt, Pakistani

“I spent 37 years in another Gulf country and have been here for less than two years. I can feel the ease of doing business here. Smart services make life easy.”

Althea Bengco, Filipina

“I use the online services of Trakhees and Dubai Municipality. I came here to renew occupational health cards of my workers and was informed that it has ben moved to DHA.”