In Salesforce boardroom, a robot gets a seat at the table
A WEF REPORT WARNED AUTOMATION COULD DISPLACE WORKERS ON A GLOBAL SCALE
arc Benioff, chief executive of the software company Salesforce, consults a regular guest at his senior-level meetings: a robot that doesn’t hesitate to correct error-prone humans, he told an audience in Davos last week.
The AI robot, called Einstein, has had a seat at the table for about a year.
“I ask Einstein, ‘I heard what everybody said, but what do you actually think?’” Benioff said at the World Economic Forum, the annual gathering which brings together business and political leaders.
The robot recently raised doubt about one of his European employee’s strategies, saying, “I don’t think this executive is going to make their number — I’m so sorry,” Benioff recounted in a tweet. Then the robot described the flaws it saw in the employee’s thinking. The effects of automation on the workforce was a key topic for leaders meeting in Davos last week.
A WEF report on the eve of the meeting warned automation could displace workers on a global scale and alter the nature of work across a variety of roles, exacerbating poverty and inequality.
“Automation has already been a disruptive labour-market force, and its effects are likely to be long-lasting as new technologies diffuse throughout the global economy,” the authors wrote. “For the foreseeable future, automation and digitalisation can be expected to push down on levels of employment and wages, and contribute to increases in income and wealth at the top of the distribution.”
An IMF report last year warned that 53 per cent of countries had experienced an increase in income inequality over the last three decades, and the gap was widened the most in large countries such as China, India and the US. The Forum report said this trend is partially driven by technology knocking people out of work and fattening the pockets of the world’s richer citizens.
Popular fears about workers being entirely displaced by robots are overblown, said David Autor, an MIT economist who attended a discussion about worker retraining last week. Instead the challenge will be helping workers adjust to how automation changes the quality of jobs, he said.
“This concern about the future — ‘will there be jobs?’ — is misplaced,” Autor said “There’s no evidence we are running out of jobs. A harder question is whether there will be good-paying jobs.”
Government and business leaders said last week they are actively investing in retraining to help prepare workers for changes in the workplace.
On Friday, Nestle, Nokia, Mercer, Barclays and Tata Consultancy Services announced a joint initiative to train 10 million workers over the next three years, according to a Forum spokesperson. Economists in Switzerland will follow the effort.
“Without reskilling, yes, things do look quite dire,” said Saadia Zahidi, head of education, gender and work at the WEF, who helped come up with the idea and will be tracking the companies’ progress.
Both public and private sectors must plan for this coming shift, Zahidi said. People should be able to find paths to gaining expertise for expanding jobs, such as nurses, data analysts and social media managers. They must also be able to work with computers, the backbone of the future economy, and harness human qualities that machines have trouble replicating.
Job-disrupting technology
Some business leaders used the gathering to showcase jobdisrupting technologies.
Dmytro Kalita, head of sales at Kodisoft, a technology company in Ukraine, displayed a smart table at a party off the Davos main drag Thursday night. The door-sized table, which looks like a giant iPhone screen, allows diners to order food and pay the bill without talking to another person.
The product is another entrant in a restaurant industry that is already beginning to use mobile apps and kiosks.
Kalita said restaurants in Canada, Japan and Greece have already ordered the tables that sit two to four people and cost up to $15,000, or about the same as what a minimumwage earner makes in a year.
Benioff, whose company uses artificial intelligence to track customer orders, urged other employers to be more transparent about the technology they plan to adopt so people can prepare for it.
“I’m increasingly worried that even as these technologies deliver incredible benefits to some, this wave of change will leave behind hundreds of millions of people around the world and exacerbate the dangerous inequalities that already plague our societies,” he wrote ina Wall Street Journal column ahead of the Davos meeting.
President Donald Trump’s delegation in Davos projected a sunnier outlook.
Commerce Secretary Wilbur Ross and Labour Secretary Alec Acosta both said the US will be ready for the challenges posed by automation.
“History shows us that technology leads not to the alarmist scenarios posed by some but, rather, to innovation and advancement that makes jobs safer, creates new opportunities, and even new fields,” Acosta said.
“Technology doesn’t just shrink jobs,” Ross told reporters Thursday. “It changes the nature of jobs.”