Dewa’s hitech happiness centres opened

Mohammad Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, Dewa, has opened the futuristic centre for Customer Happiness at Dubai Festival City, DFC, and Dragon Mart 2.

The centre uses artificial intelligence, AI, and robotics to provide smart and innovative services to all stakeholders. It uses the latest technologies. These include Rammas, the virtual employee that uses AI to answer queries, the Tayseer smart bill payment platform, live chat among others. (WAM)