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The reader was charged for a non-existent account. The telecom service helped clarify the issue. For more, visit: gulfnews.com/1.2276409 The reader had cancelled tickets but received no refund. The travel company helped resolve the matter. For more, visit:gulfnews. com/1.2266019 Reader wanted a refund on an unauthorised transaction. The bank resolved the matter. For more, visit: gulfnews.com/1.2239026