Dewa to help you stay alert for water leaks
Free service will let consumers with smart meters know if a leak is suspected on premises
Beware. An undetected leak can cause your water bill to run into thousands of dirhams.
To guard against this, Dubai Electricity and Water Authority (Dewa) will now instantly alert residents of a possible water leak within their premises so that the problem can be fixed immediately. The instant ‘High Water Usage Alert’ will be sent to consumers with smart meters for free.
This issue has plagued some neighbourhoods in Dubai, such as Jumeirah Village Triangle, where some residents had detailed on social media how their utility bills skyrocketed due to undetected leaks.
A leaking toilet, for example, could be wasting about 200 gallons of water every day. This would be like flushing the toilet more than 50 times without using it.
How it works
An alert will be sent once a resident’s smart meter continuously records consumption — for a minimum of 48 hours — that is substantially higher than the average daily water consumption in the last three months. The alert will be automatically sent from Dewa to the resident’s registered contact details, or through the Dewa smart app.
If the potential leak is not fixed, Dewa will continue to alert the consumer every 15 days for up to three months.
If no action is taken, the ‘High Water Usage level’ will be considered the resident’s usual water consumption and the alerts will stop.
The service is made available for all premises types with smart meters, such as residential, commercial and industrial. All water meters in Dubai will be replaced by smart water meters by 2020.