Be smart, go online for 5 days in Dubai
AS PART OF DUBAI GOVERNMENT’S SMART INITIATIVE, NEARLY 1,100 SERVICES ACROSS 40 DEPARTMENTS WILL BE ACCESSIBLE ONLY ONLINE
Some 1,100 services will only be available online as customer service centres will be closed from today to Thursday for the ‘Week without Service Centres’ initiative,.
The initiative, led by the Department of Finance, comes in line with government efforts towards completing the smart transformation of Dubai services by 2021. Some 100 service centres of 40 governemnt entities, a few of which are semi-government and private establishments, will be using online delivery of 1,100 services through websites, apps, electronic kiosks and call centres.
“RTA will contribute to this initiative by offering 192 smart services to all spectrums of the community...,” said Ahmad Mahboub, director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector.
Meanwhile, Dubai Chamber of Commerce and Industry announced that its customers will be required to make payments through the organisation’s website and smart apps. This requirement will be applied to several core and sub-services, including membership, Certificates of Origin, ATA Carnets, attestation, business reports and economic studies.
Starting today, almost 40 Dubai government departments’ customer service centres will be closed till Thursday for the ‘Week without Service Centres’ initiative, with 1,100 services accessible online.
The initiative, led by the Department of Finance (DoF), comes in line with government efforts towards completing the smart transformation of Dubai services by 2021.
It also follows last October’s ‘A Day without Service Centres’ initiative, which was also coordinated by DoF. The day-long initiative in 2017 had reportedly led to a 30 per cent spike in the use of smart services on the day. This year, the customer service centres will remain closed from October 21 to 25.
The initiative is approved by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.
From Sunday to Thursday,
The initiative also supports the ‘Dubai Paperless Strategy’, which aims to eliminate paper consumption in daily government transactions after 2021, and will contribute in conserving resources, reducing expenses and growing revenues.”
Ahmad Mahboub | Director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector
100 service centres of 40 entities, a few of which are semigovernment and private establishments, will be using online delivery of 1,100 services through websites, apps, electronic kiosks and call centres.
According to state news agency Wam, online transactions save time, money and environmental resources, while reducing traffic and pressure on public transport.
Dubai Media Office on Saturday said on its Twitter account:“#Dubai Sees a Week without Service Centres on Sunday 21 October and will continue until 25 October With participation of 40 government entities.”
Some government departments have released more details about their participation. The Roads and Transport Authority (RTA) will take part by offering 192 smart services.
“RTA will contribute to this initiative by offering 192 smart services to all spectrums of the community. Such services will be easily accessible to clients via smartphones, computers, selfservice machines and the call centre,” said Ahmad Mahboub, director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector.
“The initiative also supports the ‘Dubai Paperless Strategy’, which aims to eliminate paper consumption in daily government transactions after 2021, and will contribute in conserving resources, reducing expenses and growing revenues,” he said, adding RTA’s Call Centre [8009090] will be accessible to the public 24/7 and so are the self-service machines across Dubai.
Meanwhile, Dubai Chamber of Commerce and Industry announced its participation saying it will only accept payments through smart channels during the initiative.
Dubai Chamber members and customers will be required to make payments through the organisation’s website and smart apps. This requirement will be applied to several core and sub-services, including membership, Certificates of Origin, ATA Carnets, attestation, business reports and economic studies.
Transactions for these services will be suspended at Dubai Chamber’s head office in Deira, as well as its branch offices in Jebel Ali, DAFZA, and Al Aweer.
Hamad Buamim, president and CEO of Dubai Chamber, said: “Following a positive response to ‘A Day Without Service Centres’ last year, we are confident that the week-long initiative will raise awareness about the benefits of accessing our services through digital channels, which are designed to offer businesses an easy, convenient and efficient way to process transactions.”