3. Customer service

Smart kiosks and customer happiness meters are being driven by AI. “We are trying to engage more customers by developing self-service offerings. The customers’ happiness meter is based on AI and it gauges customer’s happiness through facial expression recognition,” said Al Khayyat.

Atiq Ur Rehman/Gulf News Mohammad Al Khayyat, Director Smart Services demonstrating the new RTA robot Mahboub which can answer any question and offer 90 RTA services at the RTA Stand during Gitex 2018.