Replace faulty smart tags for free — Adnoc
SOME CLAIM THEIR TAGS EXPIRED AFTER FEW MONTHS OR ARE NOT WORKING
Motorists whose auto-payment tags malfunction when refuelling can approach the company |
Motorists whose auto-payment smart tags malfunction when refuelling at Adnoc petrol stations can approach the company to get new tags.
Recently, some customers complained that their smart tags apparently expired only after a few months of use or were not working properly.
Effective June 30, Adnoc implemented the self and premium services at its fuel stations in Abu Dhabi where motorists pay Dh10 extra if they want an attendant to refuel their vehicles in premium lanes, while self-service is free.
Along with these services, Adnoc also launched the smart tag, a new payment option that enables customers to quickly refuel and pay without using cash or bank cards.
The technology is based on a Radio Frequency Identification (RFID) tag affixed to a vehicle that automatically triggers payment from a motorist’s prepaid Adnoc wallet.
“If some people would have faced any problem, it’s not because of the tag,” said Anwar Gani, an Indian school bus driver who has used the tag for more than six months.
“It could be their inappropriate handling of [the fuel] nozzle in that they would have hit the tag while inserting the nozzle into the fuel tank as the tag is fixed around the [mouth of the] fuel-tank.” Gani said he has not faced any problems with the tag.
Mahboobur Rahman, a motorist who installed the chip a year ago, said: “It’s easy, quick and saves time, and I don’t have to worry about payments and then collecting the change.”