Adnoc: Tags don’t expire

An Adnoc spokesperson told

that the tags do not have any expiry dates and there is no fee to replace the faulty ones. He said the company recognised there were some problems but said these had since been rectified.

“As with any technology, there may be isolated operational issues with the smart tag. To date, we have had very few issues. We encourage our customers who suspect a factory defect in their smart tag chips to contact 800 300 or visit any of our smart tag installation centres in the UAE, where a member of the team will be happy to assist,” the spokesperson said.

“These chips do not have an expiry date, and there is no renewal fee. However, customers may be charged a replacement fee if they report the problem after the expiration of the three-month warranty period,” the official said.