Damage control

327 million of the 500 million guests hacked had their passport numbers, emails and mailing addresses exposed.

Helpline: The hotel chain has set up a website and call centre to answer questions at info.starwood.com

The scope: The breach affects only the hotel brands operated by Starwood before Marriott bought it in 2016. Starwood-branded timeshare properties are also affected. Marriott-branded chains are not affected.

Am I affected? If you get such an email from Marriott saying you have been affected by the breach, it’s best to go directly to a website Marriott has set up: https://answers.kroll.com

There, you can find phone numbers to call. What should I do? Though Marriott doesn’t know yet whether hackers got all the keys to unlock encrypted credit card data, you should review your credit card statements for unauthorised activities.