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of all the pages. Meanwhile, I also received an email from them stating that the debited amount shall be provisionally refunded to my account. Thanks for your support and I hope this is settled in entirety.

(Process initiation: September 18. Response from organisation: September 18. Reader confirms: September 19.)

■ Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@ gulfnews.com

Reader complained over no coverage in basement. The problem was resolved by the telecom company. Visit gulfnews.com/1.60064281 for more.

Reader was unhappy about over-limit fees charged twice to account. The bank clarified the issue. Visit gulfnews. com/1.60064281 for more.

Reader complains about wrongful charges on account. The bank helps clarify the issue. Visit gulfnews. com/1.60127377 for more.