Emirates NBD banks on Alexa service

Emirates NBD customers in the UAE will soon be able to get banking updates, track spends as well as listen to daily market briefings on their Amazon Alexa devices, as the bank continues to lead digital innovation in the MENA region with new Voice Banking solutions powered by “Amazon Web Services” (AWS).

Using the Emirates NBD skill for Amazon Alexa, customers will be able to ask for their account and credit card balances, as well as details of their recent transactions using conversational language.

A daily curated summary of investments related news and global market updates from the bank’s Chief Investment Officer will also be available. Customers would be able to obtain information on signing up for new products such as a loan or a card instalment plan as well as on other general programmes and initiatives the bank is engaged in. To get started, customers can just say ‘Alexa, open Emirates NBD’.

‘Better Together’

Emirates NBD Voice Banking has been co-created along with customers under the bank’s Better Together programme, whereby selected patrons were engaged to assist with developing and beta testing the innovation. The service utilises Application Program Interfaces (APIs) built in line with established open banking standards, allowing exchange of financial information while upholding strict guidelines of security and privacy for users.

“Emirates NBD has always been at the forefront of banking innovations and Voice Banking is another step in this direction as we utilise new technologies to enhance overall customer experiences”, said Suvo Sarkar, Senior Executive Vice President and Group Head — Retail Banking and Wealth Management.