88 services on DubaiNow app will save 28 hours per user
App results in 28 hours being saved and 14 personal visits eliminated per user
The adoption of Dubai’s Paperless Strategy is making brisk progress, with 88 Dubai Government services now being provided on a single digital application – DubaiNow.
Tracking the implementation of the strategy, Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, said: “I have overseen the progress of the Dubai Paperless Strategy over the past two years and have now directed all government entities to work with Smart Dubai and ensure all digital government consumer services are delivered via DubaiNow, gradually eliminating all individual entity applications.”
He said Dubai citizens and residents have so far transacted Dh4 billion on DubaiNow. While 15 entities have supported the Dubai Paperless Strategy until now, the rest have until December 12, 2021, to come on board, making Dubai Government 100 per cent paperless.
Dr Aisha Bint Butti Bin Bishr, Director-General of Smart Dubai, said: “We estimate that with the 88 government services now being offered digitally via DubaiNow, we will save 28 hours per user...”
total of 88 Dubai Government services are now being provided through a single digital application — DubaiNow, thanks to the Dubai Paperless Strategy.
Hailing the progress of the strategy, Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, said: “I have overseen the progress of the Dubai Paperless Strategy over the past two years and have now directed all government entities to work with Smart Dubai and ensure all digital government consumer services are delivered via DubaiNow, gradually eliminating all individual entity applications.
“To achieve our goals of becoming 100 per cent paperless by December 12, 2021, I urge all remaining Dubai Government entities to collaborate with Smart Dubai and support the Dubai Paperless Strategy by going paperless and digitising all transactions.”
Dr Aisha Bint Butti Bin Bishr, director-general of Smart Dubai, said: “Through its seamless user experience and resilient infrastructure, DubaiNow has proven itself to be a reliable single platform to digitally access all Dubai Government services.
“We estimate that with the 88 government services now being offered digitally via Dubai Now, we will save 28 hours per user, in addition to also eliminating the need for 14 visits to government services centres,” she added.
In line with the Dubai Paperless Strategy, after 2021, government entities will no longer issue or request paper documents from customers while government employees will also stop issuing or processing paper.
The strategy will eliminate the use of over a billion pieces of paper per year, saving 130,000 trees. This is all in addition to saving Dubai’s residents and visitors 40 hours per year, and also saving the city Dh900 million that would have been spent executing paper transactions.
The 15 entities that are part of the paperless strategy are Dubai Land Department, Roads and Transport Authority, Knowledge and Human Resources Authority, Dubai Airports, Dubai Police, Dubai Electricity and Water Authority, Department of Economic Development, Department of Tourism and Commerce Marketing, Dubai Courts, Dubai Municipality, Dubai Public Prosecution, Dubai Health Authority, Community Development Authority, Federal Authority for Identity & Citizenship – Dubai and Dubai Customs.