FACEBOOK SAT ON WARNINGS ON FAKE ACCOUNTS, SAYS EX-WORKER

EMPLOYEE DEDICATED TO ROOTING OUT BOGUS PROFILES SPILLS THE BEANS

While Facebook has heralded improvements to its fight against disinformation in the United States, it has been slow to deal with fake accounts that have affected elections around the world, according to a post published by a former employee.

The employee, who worked on a Facebook team dedicated to rooting out so-called inauthentic activity on the service, said executives ignored or were slow to react to her repeated warnings about the problem.

Serious allegations

“In the three years I’ve spent at Facebook, I’ve found multiple blatant attempts by foreign national governments to abuse our platform on vast scales to mislead their own citizenry,” Sophie Zhang, the employee, wrote in a 6,600-word post shared with the entire company on her final day on the job.

As countries like Russia, China and Iran have continued sophisticated disinformation operations, Zhang’s post has drawn attention to smaller countries that run cheap and easy bot networks to influence their citizens. In one example, bots promoted the president of Honduras. In another, they attacked opposition figures in Azerbaijan.

Facebook’s failure to root out the bots, or automated accounts, operating on behalf of political figures raises questions for how effectively the company can police a platform used by over 2.7 billion people.

Zhang was fired in August. In her post, she speculated that part of the reason she lost her job was because she neglected the routine duties of her work to focus on the political activity by the false accounts.

Facebook responds

In response to Zhang’s post, Facebook said the company regularly removed coordinated influence campaigns, and had a large team working on security. “Working against coordinated inauthentic behaviour is our priority, but we’re also addressing the problems of spam and fake engagement. We investigate each issue carefully, including those that Ms. Zhang raises, before we take action or go out and make claims publicly as a company,” said Liz Bourgeois, a Facebook spokeswoman.

Zhang’s post details how she chanced upon the politically motivated activity by bots.

“I found and took down attacks of this sort worldwide from South Korea to India, from Afghanistan to Mexico, from Brazil to Taiwan, and countless other nations,” wrote Zhang, who declined to answer questions about what she wrote. “I have personally made decisions that affected national presidents without oversight, and taken action to enforce against so many prominent politicians globally that I’ve lost count.”

Though she briefed Facebook executives, including a vice president and members of the policy team, the company continued to drag its feet on taking action against the bots, wrote Zhang. She added that she was considered a low-level employee and was given neither support nor guidance on how to deal with the fake accounts.

A network that included false accounts boosting the Honduran president, Juan Orlando Hernandez, was discovered by Zhang in 2019, but it took Facebook more than nine months to act, Zhang wrote.

Facebook was just playing “whack-a-mole,” with the false accounts, wrote Zhang. On her last day at the firm she searched and found current activity from the accounts, she added.

Targeting opposition

Zhang discovered that the ruling political party in Azerbaijan was also using false accounts to harass opposition figures. She flagged the activity over a year ago, she said, but Facebook’s investigation remains open and officials have not yet taken action over the accounts.

Facebook was “largely motivated by PR,” wrote Zhang, who added that “the civic aspect was discounted because of its small volume, its disproportionate impact ignored.”

We’ve found multiple blatant attempts by foreign national governments to abuse our platform on vast scales to mislead their own citizenry.”

Sophie Zhang| Ex-Facebook worker

Working against coordinated inauthentic behaviour is our priority, but we’re also addressing the problems of spam and fake engagement. We investigate each issue carefully, including those that Ms. Zhang raises, before we take action.

Liz Bourgeois | Facebook spokeswoman