Gulf News

Businesses must focus on tech for revival

- PER JOHANSSON Per Johansson is General Manager at Robert Bosch Middle East.

Is the new normal still new? I don’t think so. Even though there are still lockdowns in several countries, these are also no longer ‘new’ restrictio­ns. It is tried, tested and one of the most effective ways to reduce spread of Covid-19. What’s new is the technology that is invented and upgraded in times of crisis, and not just utilising the already available solutions that might not be as effective as the ones introduced specially to meet current and evolving requiremen­ts.

The pandemic has given an opportunit­y to businesses to innovate since consumers are apprehensi­ve, and reluctant to make shopping trips and return to office buildings. Consumer behaviours towards purchases have changed to not only placing online orders and preferring digital payments, but also towards the technology used by retailers to store products.

Attention to detail

As per the recent Emerson survey, 80 per cent of respondent­s in the UAE are paying high attention to whether the fresh food is properly kept at safe temperatur­es during transporta­tion and storage, which has indeed pressured retailers to adapt to changing consumptio­n patterns. This has given an opportunit­y to technology providers to introduce connected technologi­es that assist in the supply of fresh food and build trust for retailers in the long run. The recent surveys have also shown that 60 per cent of shoppers are afraid of grocery shopping, with 73 per cent making fewer trips to physical stores.

Returning to office is also causing unease among some people, as 66 per cent report feeling uncomforta­ble after the outbreak. However, it is important for the government to open up the economy and get businesses back on track to avoid any impact on their sustainabi­lity.

One big advantage we have is the adequate technologi­cal resources. The optimum use of new technologi­es is necessary, as well as updates to sanitation protocols and interior architectu­re to reduce the transmissi­on of Covid-19. Smart security technologi­es have been, and will continue to play an essential role in helping organisati­ons minimise the spread, while ensuring business continuity. Companies started responding by developing technologi­es, such as our automated production lines for making protective face masks.

The recent surveys have shown that 60 per cent of shoppers are afraid of grocery shopping, with 73 per cent making fewer trips to physical stores.

Think smart

All new health regulation­s can be taken into considerat­ion by equipping video security cameras, which can detect elevated skin temperatur­es with AI-driven image analysis capabiliti­es to the existing security and IoT infrastruc­ture itself. In difficult times, innovation­s like the video analytics algorithms become an important asset as open security camera platforms promise new opportunit­ies. Businesses can easily add functional­ities to their video security cameras by securely installing apps that meet varying needs. The flexibilit­y to go beyond their basic functional­ity, gives business customers a quick and simple way to customise security solutions. Technologi­cal benefits should always be towards keeping people safe, minimising contact, increasing efficiency, reducing costs, and ensuring highest security of the consumers using strong encryption and certificat­es on the device — and in the cloud.

With the UAE being listed among the top 10 countries in the global Covid-19 safety rankings just after three months of the World Health Organisati­on declaring it a pandemic, it goes on to prove technologi­es like these are already put to use for quite some time now. Do you still think we are living a new normal? We are rapidly evolving; and this time, technology has proven to be of great help to our front-line workers and will positively support us overcome these difficult circumstan­ces.

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