Etihad to use Microsoft AI for bank reconciliation

DUBAI. Etihad Airways will leverage Microsoft AI to automate its bank-reconciliation process, the Abu Dhabi-based airline said in a statement on Sunday.

Etihad said the move “will address the increasing demand for improvement in productivity and operational effectiveness in the post-COVID era.”

Etihad will make “significant gains” on efficiency by implementing the solution, as well as reducing the risk of human errors given the large number transactions and manual reconciliation tasks currently in scope.

“The pandemic has created more demand for digital transformation. However, the ability to execute on this has really rested on having the right people and technology partners in place — this is where Etihad has been exceptionally well positioned” said Adam Boukadida, Chief Financial Officer, Etihad Aviation Group.