THE ROAD TO RECOVERY FOR UAE SMBs IN 2021

1. SMBs Meet Consumers Where They Are

Nearly all UAE SMBs surveyed have embraced new digital technologies to meet changing consumer behaviors

44%

SMBs in the UAE offering more contactless payments option

86%

SMBs in the UAE expecting consumers to prefer contactless payments as much as or more than they do now even after a vaccine is widely available

96%

SMBs in the UAE that have encountered customer concerns about fraud over their new use of technology