RTA conducts open discussion via Twitter

dubai — The Roads and Transport Authority, Dubai, (RTA) recently engaged the public in an open discussion over Twitter through its customers council.

The discussions focused on the taxi sector and all related services such as payment through Nol, debit and credit cards.

Participants hailed the unique and transparent attitude shown by the council in addressing all inquiries made during the session, added the RTA.

Mohammed Obaid Al Mulla, RTA board member and chair of customers council, said: “The RTA is always keen on interacting via the customers council and other communication channels to ensure quick handling of suggestions, ideas, comments and complaints of public transport users and beneficiaries of RTA services.

Al Mulla added the discussion resulted in having the RTA more keen on utilising the display monitors installed at the back of the driver’s seat to assess the journey and the driver. It is also considering the deployment of more surveillance cameras on board taxis and limos to step the security and safety of service users as well as drivers, besides quickly locating the lost items of riders.

“The RTA will also continue holding specialist-training courses to offer further exposure to the laws of the UAE, avoid fines and train drivers on GPS apps such as Makani and others,” he added.

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