Developers will access maps through app

The survey department unveiled a smart app, which will reduce the time and effort of developers, contractors, construction consultants, landowners, government and semi-governmental institutions. “Kharetati” (My map) will enable mobile customers to request access to the land maps without having to attend the Dubai Municipality centre branches. The app, available in the next three weeks on Google Play Store and Apple store, will allow customers to enter the number of the plot and a copy of their IDs (from both sides) to avail the land map. The app saves 75 per cent of the transaction time, and its improvements have helped in reducing 67 per cent of time required to complete the transaction, 79 per cent in the number of required documents, and 75 per cent in the number of mandatory fields. The app has also contributed in reducing the number of government agencies participating in the procedures of service delivery from submitting the request to three government agencies to zero governmental entities. The app is a new smart channel added to the multiple channels of the Dubai Municipality that identify the needs and expectations of its customers in different categories. These channels include the municipality suggestion scheme, call centre, complaints system, customer forums, customer satisfaction studies, and the happiness screens at various service delivery sites.