‘I am Matoo; I can answer your queries on KHDA’
dubai — Forget the saying ‘who’s a clever boy?’ The Knowledge and Human Development Authority’s (KHDA) new online customer service agent, Mattoo, is turning the phrase on its head to ‘who’s a clever bird?’ instead.
During Gitex Technology Week, KHDA unveiled its Matoo service, an online smart bird which allows customers to interact with it online.
Whether customers want to know how many schools are registered under the KHDA (207 according to Matoo’s answer to Khaleej Times’ query), or how many universities it has under its umbrella, Matoo will be on hand to provide the answers you are looking for.
Inspired by the real-life, the colourful talking parrot which greets customers at the KHDA’s offices in Academic City, Matoo can understand natural language, learn and reason from its interactions, and provide solutions to help customers find more information through its website.
Working round-the-clock, Matoo has been introduced online as a way of aiding the communication channels between the authority and the customers.
Greeting its customers with a polite: “I am Matoo, I can answer your questions about KHDA and our services”, its introduction to the KHDA platform comes in line with the objectives of Smart Dubai, which aims to transform all government services into smart services within the coming years.
Though Matoo can only answer some queries at present, the fact that it utilises Artificial Intelligence (AI) technology merged with customer service features means that it will keep on learning the more it is in operation.
Mohammed Al Suwaidi, director of customer happiness experiences at KHDA, said the Matoo is just one example of the kind of innovation being designed by the dedicated task forces within the authority.
He said the service has a faculty of comprehending the language the customer uses in writing his/ her inquiry, as well as being extremely fast in analysing the same, as per the available databases within the service.
“The databases from which Matoo extracts the information are all part of the available data from the Dubai Pulse platform.”