12 WAYS TO MAKE THEM FEEL AT HOME

> Speak in your natural voice when greeting guests of determination in. Don’t raise your voice unnecessarily

> Refer your guests to the right guest room that’s easily accessed. If you don’t have a guest room easily accessed, provide alternatives immediately even if it’s your private room or office

> Shake hands with guests of determination, even if they have a prosthetic hand. You can use shake with your left hand

> With those who cannot shake hands, lightly touch their shoulder or arm to welcome them

> Avoid patting the head or shoulder of those using a wheelchair

> When talking to someone on a wheelchair, do not tilt towards them as the chair is considered part of their private space

> Maintain eye contact when you address someone with disability

> When offering assistance, be prepared to be rejected

> Do not insist on offering help. If assistance is accepted, listen carefully and do what’s requested

> Allow the person with visual impairment to hold your arm (at or near the elbow). This gives them a sense of guidance rather than being accompanied or led. > Respectfully ask if you can help to carry their stuff

> Do not touch a disabled person’s crutches unless you are asked to