192 SmART SERVIcES offEREd By RTA

The Roads and Transport Authority (RTA) has announced their participation in the ‘Week without Service Centres’ initiative by running 192 smart services. “The RTA will contribute to this initiative by offering 192 smart services. Services can be easily accessible to clients via smartphones, computers, selfservice machines, and the call centre,” said Ahmed Mahboub, director of customers’ happiness at the RTA’s corporate administrative support services sector. “These channels are ready to deliver services that will bring happiness to clients by saving time and avoiding the hassles of visiting service centres. The step contributes to the green economy and environmental sustainability by reducing the carbon footprint. It also supports the Dubai Paperless Strategy, which aims to eliminate paper consumption in daily government transactions after 2021, and will contribute in conserving resources, reducing expenses, and growing revenues.” “The RTA’s Call Centre (8009090) will be accessible to the public 24/7 and so are the self-service machines all over Dubai. Currently, there are 20 machines and the plan is to increase the number to 55 machines by 2020. The RTA has worked on an awareness campaign to educate the public on the ‘Week without Service Centres’ initiative and its importance in building a sustainable future for the city,” he added.