Emirates develops app to reduce turnaround delays
dubai — Emirates passengers travelling from or transiting through Dubai International Airport (DXB) can expect fewer instances of delays associated with aircraft turnaround due to a new application built in-house by Emirates called the Hub Monitor.
It is being used by Emirates’ operational staff in Dubai to share and monitor real time information on activities carried out to prepare an aircraft for departure. Through its monitoring and proactive alerting system, the application helps avoid delays and improve on-time performance.
Adel Al Redha, Emirates’ executive vice-president and chief operations officer, said: “The Hub Monitor application is a tool developed in line with our vision to continuously re-examine our processes and introduce smart and more efficient means to improve our operations, resulting in better passenger experience. Our operations team in coordination with IT have led the development of the hub monitoring system, building on an existing solution that was already developed by Emirates engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month.”
Emirates is the world’s largest international airline operating a fleet of 270 all wide-body fleet of Airbus A380 and Boeing 777 aircraft. Every day, around 255 Emirates flights depart from Dubai to destinations across six continents. Flights range in duration from less than an hour to over 17 hours. In order to avoid flight delays and inconvenience to passengers, it is critically important to efficiently turnaround the aircraft arriving in Dubai and prepare them for their next departure without compromising on quality or safety. It currently takes about 105 minutes to turnaround the Emirates A380, the world’s largest commercial passenger jet, and about 90 minutes to prepare the Boeing 777 aircraft for departure at Emirates’ hub in Dubai.
Hub Monitor triggers alerts to operational staff when there is a delay or deviation to any above or below wing activity against a preset precision timing schedule. These pre-emptive alerts allow Emirates’ teams to identify and resolve the root cause of any potential delays.