IT WAS A VERY RARE SITUATION, SAYS OFFICIAL
P.G. Prageesh, chief of corporate communications at the Air India Express, told Khaleej Times from India that what they faced on Friday was ‘a very rare situation’.
“The flight had an engineering problem and we detected it during the boarding process. First, engineers from Etihad attended it and then we had to send our team from India. It was sort of ‘progressive engineering delay’. By the time we got over that, there was flight duty time limitation for the crew. Finally, the flight took off with another set of crew,” said Prageesh.
“The airline is also concerned about the struggle the passengers went through. We provided all possible ways to assist the passengers at the airport. They were given food, snacks and accommodation. However, we cannot compromise on safety of passengers,” he said, adding that any complaints from passengers would be looked into.