Govt portal helps solve over 91K complaints

islamabad — The Pakistan Citizen Portal, launched by the PTI government for speedy solution of public complaints, helped solve 91,512 complaints on varying issues, out of 229,667 it received in the two months period.

Launched by Prime Minister Imran Khan on October 28, 2018, at the Prime Minister’s Office, the portal was meant to establish a direct link between the government and the masses and address their problems related to federal and provincial departments.

According to the data released by the PM Office, the complaint cell received an encouraging response from the people from inland and abroad, including foreigners.

Out of total 229,667 complainants, 90 per cent were filed by inland citizens, 9.66 per cent from overseas Pakistanis while 0.45 per cent were filed by foreigners.

The government also received 47,579 suggestions from people registered with the portal to improve the governance and functioning of certain departments.

Out of total 602,477 people registered with the portal, 551,444 were from within Pakistan, 49,201 were overseas Pakistanis, while 1,832 were foreigners. The inland registered people filed around 206, 456 complaints, while overseas Pakistanis registered 22,188 complaints and 1,023 by the foreigners.

At the portal, 105,794 complaints were received from Punjab, 26,790 from Khyber Pakhtunkhwa, 31,698 from Sindh, 2,524 from Balochistan, 61,644 from the federal capital, 184 from GilgitBaltistan and 1172 from Azad Kashmir.

Around 50,904 complaints were related to municipal services, 30,697 about energy and power, education (27,396), heath (14,995), citizen’s rights (13,933), land and revenue (13,362), law and order (13,219) and overseas Pakistanis (10,870).

Around 24,076 (56.36 per cent) people have expressed their satisfaction over the performance of the portal. They believed it was a vital source of linkage between the government and the people for improvement of governance.

The prime minister had directed the government to make it beneficial for the people as much as possible besides releasing the weekly data of the portal. — APP