Four DEPArtMENtS to MAkE thE IMPoSSIBLE PoSSIBLE

Anticipatory services

The Department of Anticipatory

Services aims to redefine customer experience in all areas of life through providing anticipatory services to the public.

Working with a specialised team of various government entities and experts in data analysis and data privacy, the department will develop an approach that anticipates the needs of the public and deliver services to them before they are requested.

The department will conduct research to explore the current status of government service delivery and identify areas of improvement. It will also work on planning ways and methods to embed anticipatory services in all areas of government.

Behavioural rewards The Ministry of Possibilities will oversee the Department of Behavioural Rewards in the first phase. The department will bring together a team from different ministries and public entities to build an approach to incentivise positive behaviour through a point-based “Rewards” system. Individuals will be able to collect points to be used in payments for government services.

The department will develop a list of positive behaviours with a measurement system that will calculate points and rewards. It will launch initiatives to reinforce positive behaviour in society and develop a framework to enable government entities to contribute to the list in line with government policies.

Developing Emirati talents The Department of UAE Talent will create a nurturing environment to empower Emiratis to be part of the country’s development journey and contribute to designing the future. The department will develop tools to discover talents of all ages and society segments and innovate channels that enable citizens to develop and harness their skills and talents for the service of their country. It will set a framework for talent development and analysis, create an evaluation mechanism and collaborate with companies to provide necessary support.

Government procurement

The Department of Government Procurement aims to develop a radically new approach to government procurement that will make procurement faster and more accessible, especially to Small and Medium Enterprises (SMEs).

The department aims to create an easy-to-use government procurement platform based on the latest developments in digital markets, promotes SMEs and improves government cost effectiveness.

The platform will also update government procurement policies to speed up transactions and improve efficiency.