Customer happiness key to success of govt work: VP
dubai — His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, said that the UAE offers the world an advanced model for governance centred on ensuring the happiness of its people and improving their quality of life.
Sheikh Mohammed’s comments came as he honoured winners of the ‘Happiness and Positivity Medal’ on Monday. “Focusing on customer happiness and providing an exceptional customer service experience is key to the success of government work. Successful govern
ment entities are those that encourage their employees to give their best, enhance a positive spirit and take initiatives to develop services that make people happy,” Sheikh Mohammed said.
He stressed the important role of positivity in making customers happy and inspiring employees to take the extra step in giving the customers a great experience.
“I congratulate the winners of these medals. I call upon them to keep up the good work and continue working with positivity. We want all government entities to be champions of positivity and happiness. The heads of all government entities should encourage this spirit and recognise everyone who goes the extra mile in serving people. The success of government entities is measured by the happiness of their customers,” Sheikh Mohammed added.
Lt-Gen Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior; Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs; Mohammed Al Gergawi, Minister of Cabinet Affairs and the Future; Ohoud bint Khalfan Al Roumi, Minister for Happiness; and a number of senior government officials were also present.
The ‘Happiness and Positivity Medal’ is part of the UAE programme for outstanding government services that seeks to achieve the goals of the National Happiness and Positivity Programme and recognise exceptional frontline employees.