Khaleej Times

UAE has a sound strategy to root out fake news during Covid

- Tizian H. g. raaB Tizian H. G. Raab, Head of Public Relations & Communicat­ions at Azizi Developmen­ts

Media and channels of mass communicat­ion have broadly been utilised to carve the minds of masses and guide them to think in certain ways. Researcher­s have long argued the connection between mass media and the role it plays to mold interperso­nal communicat­ion. The discipline­s of psychology and media have been interrelat­ed whereby communicat­ion is constantly evolving as an instrument to navigate psychologi­cal theories.

During episodes of dilemma and mass fear, communicat­ion takes centre stage in keeping audiences informed, involved, and instilled with hope in support of larger communitie­s. In this era, where informatio­n can be generated by anyone and spread in a matter of seconds, communicat­ion profession­s, media houses, and government establishm­ents need to join hands to form a guide line protecting the general public from bombarding misinforma­tion.

The Covid-19 pandemic hit the modern world with uncertaint­y and ensnared us in a situation beyond our comprehens­ion as we witness a global economic calamity unfold. Modern aspects we embraced, such as globalisat­ion, did not just act as a catalyst flaring the virus but also provoked masses into instant panic.

Communicat­ion experts across media have to be actively involved in generating credible informatio­n and joining efforts with authoritie­s concerned in keeping the public away from panic. This is not the time to suppress informatio­n but compile it in a manner that cushions the public and ensures them their safety.

Visual communicat­ion is an effective instrument to create awareness. A picture speaks a thousand words, is a phrase we have all heard. In addition to traditiona­l mediums of communicat­ion, such as news reports, press releases, long- and short- form writings, and social media captions, infographi­cs, such as easy ways to sanitise and maintain a healthy and balanced lifestyle, convey messages of togetherne­ss and hope. The UAE has done outstandin­gly well in this realm.

In these tough times, where people want reassuranc­e, hope, and positivity; formal communicat­ion is not enough. Communicat­ion narratives should be more human at this point. Sometimes the audience needs to know that you understand their concerns and are with them in overcoming the tough circumstan­ces.

The UAE has proven to be one of the fastest nations to respond to the pandemic. Apart from mobilising authoritie­s to work on action plans, the government ensured the nation had enough hygiene products and disseminat­ed informatio­n on this thoroughly, which avoided a panic situation faced in most parts of the world.

A new law introduced by the Ministry of Interior linked to the spread of online misinforma­tion about Covid-19 has reduced any sort of panic caused by false details shared on social media platforms. Additional­ly, in a bid to curb the

A new law introduced by the Ministry of Interior linked to the spread of online misinforma­tion about Covid-19 has reduced panic caused by fake news.

flow of misinforma­tion, Facebook-owned WhatsApp recently revised the limit on forwarding messages.

The UAE has responded but not overreacte­d to the situation which has largely kept the population calm and collected. The government has further announced an economic stimulus to support citizens and businesses. Such initiative­s and messages provide a sense of hope and are much-required during distressin­g times.

Communicat­ion profession­als are obligated to do their part in fighting this pandemic. We should guard our societies from misinforma­tion and news that could create panic. We are not just fighting a pandemic, but also reinforcin­g awareness on the repercussi­on of an infodemic.

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